Find a restoration company · Business benefits
Your restoration company call checklist
SocialCode Directory editorial guidance. Editorial guidance reviewed October 29, 2026. Company availability and credentials require separate confirmation.
Keep your own comparison notes
Print this sheet or save it as a PDF using your browser. Write your notes on your own copy. This page does not collect or save homeowner notes.
| Question to confirm | Company answer / follow-up |
|---|---|
| Company / phone / person spoken to | |
| Serves my address and type of damage? | |
| Confirmed response window | |
| Mitigation, repairs and exclusions | |
| Assessment fee, estimate and payment terms | |
| Insurance, required license and credentials to verify | |
| Documentation and named project contact | |
| Written next step / follow-up date |
A phone click is not a confirmed appointment. Keep any written authorization and estimate from the company.
Before calling
When safe, note your city, property type, affected rooms and when you first noticed the problem. Do not enter an unsafe area to gather details. Keep your exact address and claim information between you, your insurer and the company you choose.
Confirm the fit
Ask the company to confirm your exact address, the damage it handles and its current response window. A published emergency number is not live availability. Ask whether it provides mitigation, repairs or both, and whether subcontractors are involved.
Ask what you are authorizing
Request a written scope, assessment or call-out fees, itemized estimate, payment terms and the process for approving changes. Ask who documents moisture and drying and who will be your named contact. The company and insurer must answer questions about your own property or coverage.
Verify before choosing
Ask for current insurance and any locally required license. Verify claimed certifications with the issuer; certification is not a government license. Ask for comparable project references and rights-cleared job examples. Sponsored placement does not verify these facts.
Sources and further reading
Compare restoration companies · Understand company information